Refund policy

Absolutely. Here is a professional Return & Refund Policy for RAJAORA, suitable for a kurta store. I’ve kept it customer-friendly while covering common issues such as wrong size, damaged products, and incorrect items. For online sales in India, return/refund information should be clearly disclosed to customers. (Consumer Affairs)

RAJAORA – Return & Refund Policy

Last Updated: 17 August 2026

At RAJAORA, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions below, you may request a return or refund.

1. Return Eligibility

You can request a return within 2H of receiving your order if:

The product is damaged or defective.
You received the wrong product.
You received a different size or item from what you ordered.
The product has a manufacturing defect.

The product must be unused, unwashed, and in its original condition, with all original tags and packaging intact.

2. Non-Returnable Products

Returns may not be accepted for:

Products that have been worn, washed, altered, or damaged after delivery.
Products without original tags or packaging.
Products returned after the 2H return period.
Products damaged due to improper use or handling by the customer.

3. How to Request a Return

To request a return, please contact RAJAORA Customer Support within 7 days of delivery.

Please provide:

Order number
Customer name and contact number
Reason for return
Clear photographs/videos of the product, if it is damaged, defective, or incorrect

After reviewing your request, we will inform you whether the return is approved and provide the return instructions.

4. Return Shipping

If the product was delivered damaged, defective, or incorrect, RAJAORA will arrange or reimburse the applicable return shipping cost, subject to verification.

For returns due to reasons such as change of mind, wrong size selected by the customer, or personal preference, return shipping may be the customer's responsibility.

5. Refund Policy

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, where applicable.

Refund processing and crediting time may vary depending on the payment method, bank, or payment provider.

6. Exchange

Where exchange is available, customers may request an exchange for an eligible product, subject to stock availability.

If the requested size or product is unavailable, RAJAORA may offer a refund or another suitable resolution.

7. Damaged or Incorrect Orders

Please check your order when you receive it.

If you receive a damaged, defective, or incorrect product, contact RAJAORA as soon as possible and preferably within 48 hours of delivery, with photographs/videos of the package and product.

This helps us investigate and resolve the issue quickly.

8. Cancellation

Order cancellation may be requested before the order is shipped.

Once an order has been shipped, cancellation may not be possible and the applicable return procedure will apply.

9. Refund Exceptions

RAJAORA reserves the right to reject a return or refund request where the product does not meet the eligibility conditions stated in this policy, subject to applicable consumer-protection laws.

Nothing in this policy is intended to limit any rights available to customers under applicable Indian law.